Privacy Policy

Last updated: September 22, 2026

VYGA operates this website and online store, including its content, features, products, tools, and services (collectively, the “Services”), to provide our customers with a convenient shopping experience.

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how VYGA collects, uses, stores, and shares your personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with us.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you use our Services, we may collect personal information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website, we may collect:

Contact Information

• Full name
• Billing address
• Shipping address
• Phone number
• Email address

Payment & Transaction Information

• Payment method
• Transaction details
• Payment confirmation
• Information required to process your payment

Payment information may be processed securely through our payment service providers. VYGA does not intentionally store complete credit or debit card information on its own systems.

Order Information

We may collect information about:

• Products you view or purchase
• Products added to your cart
• Orders, returns, exchanges, or cancellations
• Previous transactions

Communications

If you contact us through email, phone, WhatsApp, social media, or other customer-support channels, we may retain the information you provide in order to assist you.

Device & Usage Information

We may automatically collect certain information about the device and browser you use, including:

• IP address
• Browser type
• Device type
• Network information
• Pages visited
• How you interact with our website
• Date and time of your interactions

2. How We Collect Your Information

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.
• Automatically, when you browse or interact with our website through cookies and similar technologies.
• From service providers, such as payment processors, shipping providers, analytics providers, and technology providers.
• From other third parties or partners, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

Process and Fulfil Orders

• Process your orders and payments
• Arrange shipping and delivery
• Provide order confirmations and updates
• Process returns, refunds, and exchanges
• Provide customer support

Improve Our Website

• Understand how customers use our website
• Improve our products, website, and services
• Remember preferences
• Provide a more personalized shopping experience

Marketing & Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails, messages, or other marketing communications
• Inform you about new products, offers, and promotions
• Show advertisements that may be relevant to your interests
• Understand the effectiveness of our advertising

You can opt out of promotional communications at any time.

Security & Fraud Prevention

We may use information to:

• Protect our website and customers
• Detect and prevent fraudulent transactions
• Investigate suspicious or illegal activity
• Maintain the security of our Services

Legal & Regulatory Requirements

We may use or disclose information when required to:

• Comply with applicable laws
• Respond to lawful government or law-enforcement requests
• Resolve disputes
• Enforce our terms and policies
• Protect our rights, customers, or Services

4. How We Share Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

• Shopify, which hosts and supports our online store.
• Payment service providers, to securely process payments.
• Shipping and logistics providers, to deliver your orders.
• Technology and IT service providers, to operate and maintain our website.
• Analytics providers, to understand website usage and improve our Services.
• Marketing and advertising service providers, where applicable.
• Customer support service providers, where applicable.
• Government authorities or legal advisers, where required by law.

We do not sell your personal information as a standalone product.

Third-party service providers may process your information according to their own privacy policies and applicable laws.

5. Shopify

Our online store is hosted on Shopify.

Shopify may collect and process information about your use of our website in order to provide and improve its services.

Information submitted through our website may be transmitted to Shopify and certain third-party service providers. Some of these providers may be located outside India.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep our website functioning properly
• Remember your preferences
• Understand website traffic and usage
• Improve website performance
• Provide relevant advertising and marketing
• Analyze customer interactions

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

VYGA is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our Services are not intended for children who are under the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

9. Security of Your Information

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business records
• Complying with legal and regulatory requirements
• Resolving disputes
• Preventing fraud
• Enforcing our agreements and policies

The specific retention period may vary depending on the type of information and the purpose for which it is collected.

11. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your personal information is used.
• Opt out of promotional communications.
• Withdraw consent where processing is based on consent, subject to applicable law.

To exercise your rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you receive promotional emails or messages from VYGA, you may unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential communications relating to your orders, account, transactions, or customer-service requests.

13. International Data Transfers

Some of our service providers, including technology providers, payment processors, analytics providers, or Shopify, may process or store information outside India.

Where required by applicable law, we will take appropriate measures for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how VYGA handles your personal information, you can contact us:

VYGA

📧 Email: support@houseofvyga.com
📞 Phone: +91 977 867 4216

📍 Address:
Panambi, Palakkad–Kozhikode Highway
Near EMS Hospital Road
Perinthalmanna, Kerala – 679322
India

For privacy-related requests, please mention “Privacy Request” in the subject of your email.