Shipping Policy

At VYGA, we aim to process and dispatch orders as quickly as possible. Please review the following shipping information before placing order.

1. Shipping Charges

Shipping and handling charges, if applicable, will be displayed at checkout before you complete your payment.

The final shipping charge will be shown clearly during the checkout process.

2. Order Processing & Dispatch

Once your order is successfully placed, our team will process and prepare it for dispatch.

We usually dispatch orders within 2–3 business days from the date of order.

After your order has been dispatched, you will receive the available tracking details, including the tracking number and courier or shipping partner.

3. Delivery Time

Estimated delivery times may vary depending on the delivery location and logistics service.

Delivery timelines can vary from state to state and are provided as an estimate rather than a guaranteed delivery date.

For the purpose of calculating working days, Saturdays, Sundays, and public holidays are not counted as business days.

Delivery may be delayed due to circumstances such as:

• Logistics or courier delays

• Weather conditions

• Natural events

• Transportation disruptions

• Regional restrictions

• High order volumes

• Other circumstances beyond our control

4. Sale Events & High-Volume Periods

During major sales, promotional campaigns, festivals, or other high-volume periods, order processing and dispatch may take longer than usual due to increased order volumes.

During such periods, we aim to dispatch orders within a maximum of 7 days from the date of order.

We appreciate your patience during high-volume periods.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you through the contact details provided when placing the order.

You can use the tracking number to follow the shipment through the respective courier or logistics provider.

Tracking information may take some time to become active after dispatch.

6. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, VYGA cannot guarantee a specific delivery date.

If a shipment is delayed due to circumstances beyond our control, we will assist you in checking the shipment status with the relevant logistics provider.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional shipping charges may apply for re-delivery where applicable.